Senior Manager Learning and Development - Supply Chain internationale
Issy-les-Moulineaux (92)
CDI
Ressources Humaines / Formation
Formation / Gestion de carrière
10 ans et plus
Bac +5 et plus
Télétravail : Oui
Description
Job Purpose: • Work as a trusted learning partner for SMEs and stakeholder in Customer Service and Planning across CS&SC to understand performance issues and find learning solutions to increase capabilities• Act as the learning designer for Customer Service and Planning to translate the strategic frameworks of world class planning and optimal customer service into targeted learnings • Create and deploy learning content across CCEP for Customer Service and Planning in collaboration with the BUs • Support and work with L&D, P&C and site BU teams around implementation plans of TWWServe initiatives in each BU. Accountabilities: • Delivering the L&D agenda from a Customer Service and Planning perspective for CS&SC • Managing part of the L&D budget • Vendor relationships • ROI and learning effectiveness of deployed programs Job Activities: • Partner with the central CS and Planning teams to design and develop learnings based on the capability building strategies as a learning partner• Work closely with the AD CS&SC Learning & Development on supporting the development of the learning strategy for Customer Service and Planning • Manage the central learning budget for Customer Service & Planning activities and cooperate with external vendors • Develop and deploy marketing and communication plans for Customer Service and Planning initiatives • Develop frameworks and plans around impact, evaluation, and ROI to ensure that learning initiatives are adding value to the business • Collaborate with BU teams to effectively align the design, development, and deployment of learning programs and to ensure the training is delivered according to the plan set out, effectively and consistently, to the defined standard of learning • Ensure the learning is scaled, geographically cost-effective and supports the business needs • Oversee the deployment of optimal customer service and world-class planning briefings, plans, and activities. • Facilitate train-the-trainer sessions across CCEP locations in-country as necessary • Network and track with the SMEs and L&D BU Management & teams to ensure the training is delivered according to the plan set out, effective and consistent to defined standard of learning. Set up a reporting routine. • Keep up to date with best practices, trends, and training methods to ensure the developed training is professional, motivating and delegates achieve the maximum learning • Actively support L&D team initiatives like TheWayWeShare and team meetings
Profils recherchés
About the person: • The ability to work with senior leaders and managers in a complex matrix organisation• Experience in service level oriented Supply Chain functions with many interfaces, practical experience in Customer Service or Planning would be a plus • Must have strong experience in development and designing of training programs and their deployment across countries as well as design knowledge for on-line learnings / instructional design • Excellent English communication skills • The ability to collaborate with global cross functional teams Technical skills • Project Management • A high level of professional knowledge in Learning & Development • A high level of knowledge of service level oriented Supply Chain functions with many interfaces, ideally in Customer Service and/or Planning• Stakeholder Management • Communication Skills – excellent English, written and spoken • A broad knowledge and experience in how to use tools and processes to train and develop people • Design knowledge for on-line learnings / instructional design • Thorough experience in creating training programs / content development app/online/workshops/ on the job etc) • Excellent internal consulting skills. • European Travel where required